Privacy Policy

1. Introduction

Neuraflux ("we", "us", or "our") is committed to protecting the personal data of individuals who visit our website or use our services. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with us.

This policy applies to all visitors of our website at https://neurafens.pro, as well as clients and prospective clients who contact us through our forms, email, or phone.

If you have questions about this policy, you can reach us at [email protected] or by writing to: Neuraflux, 19 Jalan Pending, 93450 Kuching, Sarawak, Malaysia.

2. What Data We Collect

We collect personal data in the following ways and for the purposes described below:

2.1 Information You Provide Directly

When you fill in our contact form, send us an email, or call us, you may share your name, email address, phone number, and details about your inquiry. We use this information to respond to your request and to discuss potential services.

2.2 Information Collected Through Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors interact with our pages. This may include your IP address, browser type, device information, pages visited, and time spent on the site. We explain this further in our Cookie Policy.

2.3 Information from Third-Party Services

We may use services such as Google Analytics to gather anonymised website usage statistics. These services have their own privacy policies, which we encourage you to review.

3. Legal Basis for Processing

We process your personal data under the following legal bases, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

Consent: When you submit a contact form or accept cookies, you consent to us processing the data you provide for the stated purposes.

Legitimate Interest: We may process data where we have a reasonable business interest, such as improving our website or responding to inquiries.

Contractual Necessity: If you engage our services, we process data as needed to fulfil our obligations under the service agreement.

4. How We Use Your Data

We use personal data for the following purposes: responding to your inquiries and providing requested information about our services; delivering, managing, and improving the services you engage us for; sending follow-up communications related to your inquiry (we will not send unsolicited marketing); analysing website usage patterns to improve our content and user experience; and meeting legal and regulatory requirements under Malaysian law.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share limited data with trusted third parties who help us operate our website and deliver our services, including hosting providers, analytics services (such as Google Analytics), and payment processors (if applicable to your engagement).

All third parties are required to handle your data responsibly and in accordance with applicable data protection laws. We only share the minimum data necessary for them to perform their functions.

6. How We Protect Your Data

We take reasonable measures to protect your personal data from unauthorised access, loss, or misuse. These measures include secure server infrastructure with encrypted data transmission, access controls limiting who within our team can view personal data, regular reviews of our data handling practices, and secure disposal of data that is no longer needed.

While no system can be completely secure, we are committed to maintaining appropriate protections and addressing any vulnerabilities promptly.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are kept for up to 24 months unless a service engagement follows. Client project data is retained for the duration of our engagement plus an additional 36 months for reference and support purposes. Website analytics data is retained in anonymised form.

When data is no longer needed, it is securely deleted or anonymised.

8. Cookies

Our website uses cookies to provide a better browsing experience and to gather analytics. You can manage your cookie preferences at any time through our Cookie Policy page, which includes controls for enabling or disabling optional cookie categories.

9. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) and general data protection principles, you have certain rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.

Right to Correction: You may ask us to correct any inaccurate or incomplete data.

Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time.

Right to Object: You may object to the processing of your data for marketing purposes.

Right to Lodge a Complaint: If you believe your data has been mishandled, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP), Malaysia.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days of receiving your request.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us and we will take steps to remove that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: